Privacy

What we collect

When you send a request or contact Mac's, we collect only what's needed to help you:

• Your name and phone number
• How you'd prefer to be reached (call or text)
• Your service details — the type of help, date, time, pickup, and destination
• Any notes you choose to add, including mobility or accessibility needs

What we do not ask for

We don't collect sensitive information we don't need. Please don't send us Social Security numbers, medical diagnoses or records, or payment card details through this website — we don't ask for them and don't need them to review a request.

Paying online

If Mac sends you a payment link after confirming your service, that payment is processed by Stripe, an independent payment company. You enter your card details on Stripe's own secure page, not on this website.

• Mac's Transport does not store your full card number, expiry date, or security code. Those never reach this website or its database.
• Stripe receives the information needed to process your payment and handles it under its own privacy and security practices. See Stripe's privacy policy.
• Mac's stores only the payment status, the amount, the currency, reference identifiers from Stripe, and the related transaction history (when a link was created, when a payment was received, and any refund).
• The rest of your service information stays governed by everything else on this page.

Paying does not change the service you and Mac agreed to, and choosing not to pay online is always fine — call or text and you can settle up directly.

Why we collect it

Your information is used to review your request, check availability, and coordinate and confirm your service. Mac may use your phone number to call or text you about your request.

We don't sell your information

Mac's Transport does not sell or rent your personal information. It's shared only as needed to carry out your request (for example, telling a store what to pick up) or where required by law.

How long we keep it

Requests are kept only as long as they're useful, then become eligible for deletion:

• Unconfirmed requests — eligible for deletion after about 90 days.
• Completed, canceled, or declined requests — eligible for deletion after about 12 months.
• Backups — kept on a rolling, limited-retention basis and cycle out over time.
• Requests with a completed payment — kept beyond the schedule above so the payment and any refund stay reconcilable. Stripe keeps its own records independently, under its own retention practices.

Correcting or deleting your information

You can ask Mac's to correct or delete the information tied to your request at any time. Just reach out and let us know:

• Email: [email protected]
• Call or text: (402) 806-9509

Questions

If you have any questions about privacy at Mac's Transport, please email or call or text. You can also read our service information, head back to the home page, or see the accessibility page.